Cancellation policy
How your subscription works
The offers on our main product page are subscriptions. If you'd rather place a single order, choose Try Turmeric Once. When you place a subscription order, you agree to recurring payments. You pay the price shown on the product page and at checkout for your first order. After that, refills are charged automatically on each billing date, at the refill price and interval of the plan you chose, until you cancel. Your first order may include extra bottles or free gifts, so it can differ from your refills. The product page and checkout show what you pay today, what each refill costs, and how often it is charged. There is no minimum commitment and no cancellation fee.
Reminders
Before each billing date, we send you a reminder email with the amount and date of your next charge. If the price of your subscription changes, we will email you before the new price applies, and you can cancel before it does.
How to skip, pause or cancel
You can manage your subscription yourself at any time:
- Click Manage Subscription at the bottom of our website.
- Sign in with the email address you used for your order.
- Choose Skip, Pause or Cancel.
You don't need to contact us to cancel. To stop your next order, cancel before your next billing date. You will receive an email confirming your cancellation. If you need help, email us at info@elmandherb.com.
90-day money-back guarantee on your first order
If you are not satisfied with your first subscription order, contact us at info@elmandherb.com within 90 days of receiving it, and we will refund the product price in full. You don't need to send the product back. This guarantee covers your first subscription order only. Renewal orders are not covered.
Renewal orders
If you forgot to cancel and contact us before your renewal order ships, we will cancel it and refund you in full. Once a renewal order has shipped, it can no longer be cancelled. If an order arrives damaged, defective or incorrect, email us with photos and we will send a replacement or refund you.
Failed payments
If a payment fails, we will email you so you can update your payment details, and we will try the payment again. Your order ships once the payment is successful.
Your rights as a consumer
This policy does not limit your statutory rights. If you live in the EU, you can withdraw from your subscription within 14 days of receiving your first order, without giving a reason. To do this, use the withdrawal option on our website or email info@elmandherb.com. Unopened products must be sent back within 14 days of your withdrawal. For health and hygiene reasons, sealed products that have been opened cannot be returned. Your first order is still covered by our 90-day money-back guarantee. More details are in our Refund Policy.